FAQ's
Welcome to ANVEIA ✨
We're here to make your experience simple, comfortable, and seamless. If you cannot find what you're looking for, feel free to contact us.
Orders
Q: How do I place an order?
A: Simply browse our collections, select your preferred product, add it to your cart, and proceed to checkout.
Q: How will I know my order is confirmed?
A: Once your order has been successfully placed, you will receive an email confirmation with your order details.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, so changes or cancellations may only be possible within a limited timeframe. Please contact us as soon as possible.
Shipping & Delivery
Q: Do you ship across New Zealand and Australia?
A: Yes, ANVEIA currently offers NZ and Australia-wide shipping.
Q: How long does delivery take?
A: Orders are generally processed within 1–3 business days, with delivery times varying depending on location.
Q: Will I receive tracking details?
A: Yes, once your order is dispatched, tracking details will be sent to you where available.
Q: Do you offer international shipping?
A: Yes, we do offer shipping and delivery across Australia. Please follow our social channels for updates.
Products
Q: Do all sarees come with a blouse piece?
A: Product details vary. Information regarding blouse pieces will be clearly mentioned in the product description.
Q: Will the product colour look exactly the same as the pictures?
A: We make every effort to display colours accurately. However, slight variations may occur due to screen settings and lighting.
Q: How should I care for my saree?
A: Each piece is unique, and care instructions may vary depending on the fabric and finish. Relevant care guidance will be shared in the product description and included with your order.
Returns & Refunds
Q: Can I return my order?
A: Returns are subject to our Refund & Return Policy and applicable conditions.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of receiving your order and include photos so we can assist you promptly.
Payments
Q: What payment methods do you accept?
A: ANVEIA accepts secure payments through the available payment methods shown at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure payment systems and encrypted connections.