Shipping and Delivery

Shipping & Delivery

At ANVEIA, every order is prepared and packed with care. We aim to provide a smooth and reliable delivery experience from our hands to yours. Want to check your order status? Tracking information and order details were sent to your email. 

Order Processing

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
  • During product launches, promotions, or holiday periods, processing times may be slightly extended

Shipping Within New Zealand

  • ANVEIA currently offers New Zealand and Australia wide shipping
  • Shipping charges are calculated at checkout based on your location and order size
  • Estimated delivery times may vary depending on your area

Estimated delivery:

  • Auckland: 1–3 business days
  • Other regions within New Zealand: 2–7 business days
  • Australia: Depending on delivery times

Tracking Information

  • Once your order has been dispatched, tracking details will be sent via email where available
  • Delivery updates can be monitored through the courier provider

Delivery Delays

While we work hard to ensure timely delivery, ANVEIA cannot guarantee exact delivery dates.

Delays may occasionally occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Events outside our control

Incorrect Shipping Information

Please ensure shipping details are entered correctly at checkout.

ANVEIA is not responsible for delays or failed deliveries due to incorrect information provided by customers.

Contact Us

For shipping-related enquiries:

ANVEIA
Beyond Beauty ✨
Email: [your email address]

Returns & Refund Policy

Last Updated: May 2026

Welcome to ANVEIA ✨

We want you to love every purchase. If there is an issue with your order, we are here to help.

Return Eligibility

To be eligible for a return:

  • Return request must be made within 7 days of receiving your order
  • Product must be:
    • Unused
    • Unwashed
    • In original condition
    • With tags and original packaging intact

Non-Returnable Items

The following items may not be eligible for return:

  • Sale or clearance items
  • Custom or personalised products
  • Products damaged through misuse
  • Gift cards (if introduced later)

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • An incorrect item
  • A product with a manufacturing issue

Please contact us within 48 hours of receiving your order and include:

  • Order number
  • Description of issue
  • Clear photos of the product

We will review the issue and assist you accordingly.

Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Processing times may vary depending on your payment provider

Shipping charges are generally non-refundable unless the error occurred on our side.

Exchanges

Exchanges may be available depending on stock availability.

Please contact us for assistance.

or variations in colour, weave, or texture due to photography, lighting, or handcrafted characteristics are not considered defects."

Many saree and fashion brands include this because it prevents avoidable return requests.