Returns and Exchange

At Anveia, we want you to love every purchase. If there is an issue with your order, please contact directly, and we will offer you solutions according to your case.

Return Eligibility

To be eligible for a return:

• Return request must be made within 7 days of receiving your order
• Product must be:
  • Unused
  • Unwashed
  • In original condition
  • With tags and original packaging intact

Non-Returnable Items

The following items may not be eligible for return:

• Sale or clearance items
• Custom or personalised products
• Products damaged through misuse
• Gift cards (if introduced later)

Damaged or Incorrect Orders

If you receive:

• A damaged item
• An incorrect item
• A product with a manufacturing issue

Please contact us within 48 hours of receiving your order and include:

• Order number
• Description of issue
• Clear photos of the product

We will review the issue and assist you accordingly.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method
• Processing times may vary depending on your payment provider

Shipping charges are generally non-refundable unless the error occurred on our side.

Exchanges

Exchanges may be available depending on stock availability.

Please contact us for assistance.